Return & Cancellation Policy

Updated at 2026-10-05

This policy explains how to return an item or cancel an order placed with Direct Promotion. How refunds are issued is covered in our Refund Policy.

Returns

- Return Window: You have 7 days from the date of delivery to return a device for a full refund.
- Condition of Return: The device must be returned in the same condition as received, including all accessories, packaging and documentation. We may ask that the device be factory reset.
- Restocking Fee: A restocking fee of around 10-20% of the purchase price may apply.
- Shipping Costs: You are responsible for return shipping costs unless the return is due to our error (for example, a wrong item shipped or a defective device).
- Eligibility: Significant physical damage or missing accessories may void return eligibility.

Cancellations

- Before dispatch: You can cancel your order before we process and dispatch it for shipping, and a refund will be processed. Orders generally take 1-2 days to process before dispatch.
- After dispatch: Orders that are already in shipping cannot be canceled.
- Cancellations by us: If a product is out of stock or fails our quality check, we may have to cancel your order. We will let you know in advance, and any payment you made will be refunded.

How to request a return or cancellation

Contact our Support Team with your order number and we will guide you through the next steps.

-Via Email: support@directpromotion.online

-Via Phone Number: +1(878)216-2423